I don't understand this whole dispute process. I have notified sender that book which was mailed in April still not received and thought I Followed thru the dispute process to get my point back but have heard nothing from tt. Sender is willing to give back my credit but they don't know how. Any suggestions???

If the user is willing to give your credit back, you can just mention to them, that on each person's profile there is a tab with GIVE GIFT they can use to return credit(s).

You also can change your feedback for them and text to reflect that although, it wasn't a problem free transaction, that the sender worked with you to your satisfaction.

Thanks for your response.

Thanks for your response. The sender did credit my point after I sent the info to them now how can I change their feedback???

On the left hand side of the screen go to

MY REQUESTS

on the next screen is a tab HISTORY

Click on that and you will see feedback ratings, including comments you left for others.

The rating and box comment can be altered and you just click SUBMIT after you are done.

So happy this worked itself out.

Thanks again---I'm always learning.