Ok I was reading all the complaint posts and had to add my own in as its annoying me.
I sent out a dvd. aparently there was a few problems with it. I do not usually watch my old dvds befor I send as that would be why I am tradeing it ( i dont want to watch it agen). The requester did not contact me and let me know there was a problem. They just left bad feedback. So I figured all well ill just have to suck that one up and have the bad feedback. I was not going to contact the requester because thay had already left bad feedback and I dident think considering they never gave me a chance to fix it in the first place that they would change it If I refunded there points. I wont refund your points and get bad feedback it makes no sense to me. so its been a month and last night I get a dispute on the matter. Please keep in mind the requester STILL has not contacted ME to clear up the matter. according to what the requester left in the dispute the item was grosely unreasonable. I can understand this and would have refunded there points. It was just that I did not notice the problem befor I shiped. I have done this once before when a disk came up as skiping. I dont have a problem with it. But in that case the requester Pmed me and let me fix it. In this case I dont feel I should have to do anything seeing as the requester has now made me angery. Of course that is feelings and thay dont always make scence. ok I think I am don with my rant. am I wrong? I just dont see the scence in contacting them to offer to refund there points when I will probably still get the bad feedback.
__________________________ Always looking for scrapbooking and anime deals
First, you are totally right to be ticked off. I NEVER leave negative feedback unless I have given the sender three (3) chances to correct the problem. Usually they do, and we work it out.
Second, and someone correct me if I am wrong here, but it seems that you can change the feedback you have given someone. So if you had contacted the person after receiving negative feedback, they might have allowed a refund of their point in exchange for positive or neutral feedback. Having said that, that is no excuse for them to leave negative feedback without contacting you first.
Third, I'd use your Dispute Response Request to go off on this requestor -- they really should not get away with it. Isn't one of the requirements of Disputing that you try to work it out amongst yourselves before bothering Dan?
I know the feedback can be changed but I wonder if a person who has not even given me a chance to fix the problem would change the feedback even if I refunded points. I get the feeling this is one on those people who would feel justifyed that the item was bad either way so I should still get the bad feedback. Maybe that is fair but I would rather a nuteral if I give all the points back and I dont make people send the item back or anything unless I am sure the item was good like I just watched it or somthing. Thanks for the confirmation that im not just being unfair jeff.
__________________________ Always looking for scrapbooking and anime deals
Unfortunately many traders leave whatever feedback they want, knowing there is no responding feedback allowed. Even if an item is described completely in the listing AND they misread it OR DIDN'T read it, being mad at themselves, they leave a neutral or a negative feedback, later to file a dispute. Haven't seen anything different from traders like this, even when you take the time to right them or show them what was stated in the description. Rarely, if ever, do you get a reply or if one, a nasty one at that. Best thing one can do is put them on a do-not-trade again list, thats the best I can offer until things change. There are too many great raders on here to let a few ruin it and so far on Title Trader you may cancel a request w/o any negative strike.
Unfortunately many traders leave whatever feedback they want, knowing there is no responding feedback allowed.
There will never be responding feedback here... Ebay got rid of that crap at the begining of May...
How can the person doing the requesting ever deserve negative feedback? Oh, because they gave you a negative, you think you can give them negative back? That will never happen here...
In order to file a dispute in the first place, you MUST leave neutral or negative feedback... That's the only way it works here, unless you contact the member directly for a refund...
As far as not giving a person a chance to respond to negative feedback: You have all the time in the world... Feedback here is reversable, so there is always time to contact them and try to resolve it... If you can't resolve it, don't worry about it... If they file, and are successful in a dispute, it doesn't mean that you'll automatically lose the point... Sometimes they refund the point without taking it from you to do it... It depends on the circumstances...
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Even if an item is described completely in the listing AND they misread it OR DIDN'T read it, being mad at themselves, they leave a neutral or a negative feedback, later to file a dispute.
With all the rules you put on your stuff, I'm suprised that EVERYONE hasn't given you negative feedback... People leave whatever feedback they want, because they are free to do so... Get used to it...
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There are too many great raders on here to let a few ruin it
Your definition of a great trader is someone that doesn't mind paying extra points (ripped off), and doesn't make waves when they figure out that they have been...
Originally posted by best4lest: Unfortunately many traders leave whatever feedback they want, knowing there is no responding feedback allowed. Even if an item is described completely in the listing AND they misread it OR DIDN'T read it, being mad at themselves, they leave a neutral or a negative feedback, later to file a dispute. Haven't seen anything different from traders like this, even when you take the time to right them or show them what was stated in the description. Rarely, if ever, do you get a reply or if one, a nasty one at that. Best thing one can do is put them on a do-not-trade again list, thats the best I can offer until things change. There are too many great raders on here to let a few ruin it and so far on Title Trader you may cancel a request w/o any negative strike.
This statement, coming from an individual that makes up a custom item valued at 8 points which is available on Amazon for $14.99 (used $4.69) and on top of that described as RARE, should just be dicarded. In my opinion you don't have any right to complain about anything. You're swindler. Period.
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To come to the topic, I don't see why the requester is in any obligtion to contact the sender. I believe if a sender receives a neg. feedbackit is their choice to contact the other member or not. People sometimes don't want to deal with it. At other times emails sent via the TT system bounce. (I've got a few friends here where the sent email always bounces when sent via TT).
Obviously this trader waited for you to contact her or him. You didn't, now deal with the dispute and less chance to get this neg. feedback fixed. The person making the mistake in the first place wasn't the requestor, it was you.
I don't see why the requester is in any obligtion to contact the sender.
I'm sorry, but I have to partially disagree.
While there is no "obligation" to contact the sender, I would hope that common courtesy, manners, and consideration would make a person TRY to solve the problem amicably one-on-one without first resorting to a public complaint. And let's face it, that is what feedback is -- publicly voicing your opinion, positive or negative, about another person.
I hope people would first go to the Sender with their concerns (with the hope of working it out) before shouting it from the rooftop. Maybe there was a miscommunication. Maybe the Sender made an honest mistake (as appears to have happened here). But publicly criticizing someone without first trying to resolve the issue ...
I think each person has the right to choose how to resolve a situation based on the circumstances. This person may have had a run of bad experiences and has chosen to simply leave feedback and dispute. I can definitely understand as I've had very little success with people and bad transactions as well. If an item is grossly misrepresented, I will often simply leave the appropriate feedback and move on.
Feedback does not do a bit of good if it is not factual.
I would just aperciate if I was let know there was a problem in the first place. When you just leave negative feedback and a dispute you give me the impression you dont want to work it out with me. so I then feel no need to try. It goes along that saying you have to help your self befor anyone else can help you. but as jeff said.
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I would hope that common courtesy, manners, and consideration ...
most people these days dont have a clue about those things. heck look at this verry thread. Even though I do agree with some of the sentiments stated was it nessasary to call someone out in the forums and tell them what they do is wrong??? much less a swindeller? I dont agree with over priceing your items but if your gonna I would rather it be a custome listing than mutiple cheap listings. I just wont request the item. Or if i want it Pm and ask if you would consider less. Why be so confrontational when its not nessasery?
__________________________ Always looking for scrapbooking and anime deals
Originally posted by redring: I know the feedback can be changed but I wonder if a person who has not even given me a chance to fix the problem would change the feedback even if I refunded points. I get the feeling this is one on those people who would feel justifyed that the item was bad either way so I should still get the bad feedback. Maybe that is fair but I would rather a nuteral if I give all the points back and I dont make people send the item back or anything unless I am sure the item was good like I just watched it or somthing. Thanks for the confirmation that im not just being unfair jeff.
Can I ask? Is the dispute function/system working okay? Did you get an email to respond to the dispute within 10 days? (that is the way it worked in the past, just asking to see if that is still the case)
FWIW:
I hear what you are saying about wanting to be contacted prior to having them leave feedback.
I have seen people contact each other prior, especially if they've dealt with them before and just work it out but perhaps this person who is not familiar with you, just wanted to do it by the book and left required feedback so they could file. ???
Like you pointed out, you have doubts, that you might give them back the point(s) for the item because it didn't work and was missing the second disc and you have no way of knowing if they will change the feedback anyways.
Since you have doubts and are not sure of them and what they will do, maybe this time it was just better that it was handled by a neutral third party .
I agree it's probably better that it was handled by a neutral third party. If I had ordered what I thought was a 2 disc set and only one came, I would have been pissed. I could have overlooked the disc skipping part-that could happen to any disc-but when you list a 2 disc set, people expect what they order. You should probably be glad the whole thing didn't blow up in your face with nasty emails and slandering. I'd take it as a lesson learned and move on.
Click on the "My Requests" tab from there click on "History". A detailed listing of transactions comes on. The feedback you have left shows up on the right hand side. Simply adjust as necessary, you can change the drop down to any of the 3 "positive, neutral, or negative", you can also adjust the text left in the box. Simply hit the "Submit" button next to the text field when done and it should show the change instantly in the users profile.
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